Pantos (hereinafter referred to as "Pantos" or "Company") shall protect personal information protection and rights of information subject to the Information Communication Network Promotion and Information Protection Act (the "Information and Communication Network Act") and Personal Information Protection Act, In order to smoothly deal with information-related complaints, we have the following policy.

• 1. Purpose of Processing Personal Information Pantos processes personal information for the following purposes: The processed personal information will not be used for any purpose other than the following purposes.

  A. Homepage membership and management

  Personal information is handled for the purpose of confirming the membership, identifying and certifying the member through the provision of membership service, maintaining and managing membership status, various notices and notices, handling complaints, and keeping records for dispute settlement.

  B. Providing Shipping Services

  We process personal information for the purpose of delivering goods for international express delivery.

• 2. Items of personal information to be processed Pantos processes the following personal information items.

  1) Homepage membership and management

  Required information: ID, password, subscription type, e-mail, English name, mobile phone number, country, city, address

  Choice information: Local name, company, business registration number, Postal code

  2) Shipping

  Required information: sender information (name, email address, phone number),
               payee information (name, email, phone number, address, Personalized customs clearance code)

  3) Other

  Connection ID, IP Address: Prevention of unauthorized use of bad member and prevention of unauthorized use

• 3. Processing and Retention Period of Personal Information Consumer Protection Laws in the Customs Law, Electronic Commerce, etc., Electronic Financial Transactions Act, and Communications Privacy Protection Act, the following are cases where the statute provides for the retention of information for a certain period of time. Pantos retains personal information in accordance with the provisions of the law during its retention period and never uses this information for any other purpose.

   

  Related laws and regulations	Purpose	Retention period
  Customs Act	Submit documents	5 years
  Personal information protection law / information communication network law	Retention and service provision	Upon withdrawal from membership
  Act on Consumer Protection in Electronic Commerce etc	Contract or withdrawal of subscription, etc.	5 years
  	Supply of payment and goods	5 years
  	Consumer complaints or disputes	3 years
  Electronic financial transaction law	Electronic financial records	5 years
  Communication Confidentiality Protection Act	Login history	3 months

• 4. Personal information processing consignment ① Pantos has committed the following personal information processing tasks for smooth personal information processing.

  Contract handling company

  Contractor : LG CNS

  Address : [07795] 8, Magok Central, Gangseo-gu, Seoul LG Science Park

  Phone : (02) 2099-0114

  Working hours : (weekdays) 09: 00 ~ 18: 00

  Consignment service: system maintenance, service operation, personal information management

  
  
  

  Company name : DHL KOREA. , UNITED PARCEL SERVICE KOREA CO.,LTD , FEDERAL EXPRESS ,
         TNT EXPRESS KOREA CO., LLC , KOREA POST ,
         NEW STAR EXPRESS INTERNATIONAL LTD , GIANTNETWORK GROUP ,
         SUNGLOG LOGICS, OCS KOREA, QXPRESS CO.,LTD. , SF Express CO., LTD.

  Consignment services: Logistics delivery and support services

  • ② Pantos shall, at the time of concluding the contract of consignment, make the matters concerning the liability such as prohibition of the processing of personal information except for the purpose of carrying out the entrusted business, technical and managerial protection measures, restraining restrictions, managing and supervising the fiduciary, Contract, etc., and supervises whether the trustee handles personal information securely.
  • ③ If the contents of the consignment service or the consignee change, we will disclose it through this personal information processing policy without delay.
• 5. Destruction of personal information In principle, Pantos will destroy personal information without delay when the purpose of processing personal information is achieved. The procedures, deadlines and methods of destruction are as follows.

  - Destruction procedure

  The information entered by the information subject will be destroyed immediately after the purpose has been achieved. If it is necessary to keep it according to other laws and regulations, it will be transferred to another DB (separate document for paper) and destroyed. At this time, the personal information transferred to the DB will not be used for other purposes unless it is under the law.

  - Destruction period

  The personal information of the information subject will be immediately destroyed if the period of retention of personal information has passed, When the personal information becomes unnecessary, such as the attainment of the purpose of the processing, the abolition of the relevant service, the termination of the business, the processing of the personal information is immediately destroyed as soon as it is recognized as unnecessary.

  - Destruction method

  Information in the form of electronic file can not reproduce the record Use technical methods.

  Personal information printed on paper is crushed by a crusher or destroyed by incineration.

• 6. Matters concerning the installation and operation of devices that automatically collect personal information such as Internet access information files and their refusal Pantos does not use "cookies" to automatically collect personal information.
  (However, when logging in, you will have a separate log for connection ID and IP address.
  You can contact us at the bottom of the Pantos personal information request department.)
• 7. Measures to ensure the safety of personal information In accordance with Article 29 of the Personal Information Protection Act, Pantos has the following technical, administrative and physical measures to ensure safety.
  • ① Regular self-audit
    We conduct our own audits regularly (quarterly) to ensure the stability of handling personal information.
  • ② Minimization and education of personal information handling staff
    Employees who deal with personal information are designated and limited to the person in charge, and measures are taken to minimize personal information.
  • ③ Establishment and enforcement of internal management plan
    We have established and implemented an internal management plan for the safe handling of personal information.
  • ④ Technical measures against hacking
    In order to prevent leakage and damage of personal information caused by hacking or computer virus, Pantos installs security program, periodically updates and checks the system, installs the system in outside controlled area and technically / physically monitors and blocks.
  • ⑤ Encryption of personal information
    The personal information and the password of the information subject are encrypted and stored and managed only by the user, and the important data is using a separate security function such as encrypting the file and transmission data or using the file lock function.
  • ⑥ Storage of connection logs, prevention of falsification and tampering
    We keep and manage the records that we access to the personal information processing system for at least six months and use the security function to prevent the connection record from being stolen, altered, stolen or lost.
  • ⑦ Restrict access to personal information
    We take necessary measures to control access to personal information through granting, modifying, and deleting access rights to the database system that processes personal information. We also control unauthorized access from outside by using an intrusion prevention system.
  • ⑧ Use locking device for document security
    We keep documents with personal information and auxiliary storage media in safe place with lock.
  • ⑨ Access control for non-authorized persons
    We have set up a separate physical storage area for personal information and set up access control procedures.
• 8. Rights, duties and methods of information An information subject (in the case of a person under the age of 14, a legal representative) is the subject of personal information and may exercise the following rights:
  • ① The information subject can exercise the right of personal information protection at any time with respect to the company.

  Request for personal information viewing

  Request for correction if there is an error

  Request for deletion

  Request for suspension of processing

  • ② The exercise of the right under Paragraph 1 will be subject to the Company's written, (FAX), and the company will take action without delay.
  • ③ When a subject requests correction or deletion of personal information, the company will not use or provide the personal information until the correction or deletion is completed.
  • ④ The exercise of rights under Paragraph (1) may be made through a legal representative of the information entity or an agent such as a person who has been delegated. In this case, you must submit a power of attorney according to Form 11 of the Enforcement Regulations of the Personal Information Protection Act.
• 9. Personal information protection officer and department ① Pantos is responsible for the handling of personal information, and has designated the person responsible for the protection of personal information as follows for the complaint handling and damage remedy of information related to personal information processing.

  ▶ Personal Information Protection Officer

  Name : BAE SOO HAN, Position : Personal Information Protection Officer, Position : CISO

  Contact : 02-3771-2215, soohan.bae@lxpantos.com

  ▶ Privacy Department

  Department : Information Strategy Team

  Contact Person : Choi Sik Min, Position : Privacy Director, Position : Part Manager

  Contact : 02-3771-2140, sikmin.choi@lxpantos.com

  
  ② The information subject can inquire about personal information protection related complaints, complaints handling, damage relief, etc., which occurred while using the service (or business) of Pantos, to the person in charge of personal information protection and department in charge. Pantos will respond to inquiries from the information subject without delay and will process it.
• 10. Personal Information Request ① The information subject can request the reading of personal information pursuant to Article 35 of the Personal Information Protection Act to the following department.
  Pantos will endeavor to promptly process personal information requests for information subject.

  ▶ Person in charge of personal information inquiry · Processing department

  Department name : Digital Innovation Team

  Person in charge : PARK HAE SU, Title : epantos Person in charge of personal information, Position : Deputy

  Contact : 02-3771-2214, haesu.park@lxpantos.com

  
  ② In addition to the handling and processing department of the inquiry request under Clause 1, the information subject can also request personal information through the website of the Comprehensive Support for Personal Information Protection (www.privacy.go.kr) of the Ministry of Public Administration and Security.

  ▶ Ministry of Public Administration and Security Comprehensive Support Portal for Personal Information Protection → Personal Information Civilization → Request for Personal Information Request (I-PIN is required for identification)

• 11. Infringement Remedies The information subject can inquire about the following organizations to prevent damage to personal information infringement, and consultation. Please contact us if you are not satisfied with our personal information complaint, the results of the damage relief, or need further assistance.

  ▶ Personal Information Infringement Notification Center (operated by Korea Internet & Security Agency)

  Jurisdiction : Report of infringement of personal information, application for counseling

  Website : privacy.kisa.or.kr

  Telephone : (without area code) 118

  Address : (58324) 3rd floor of Privacy Complaints Center 9 Jinheung Road, Naju-si, Jeollanam-do

  ▶ Personal Information Dispute Resolution Committee

  Personal Information Dispute Resolution Service : Personal Information Dispute Resolution Application, Group Dispute Resolution (Personal Resolution)

  Website : www.kopico.go.kr

  Telephone : (No area code) 1833-6972

  Address : (03171) 4th floor of Seoul Government Complex 209 Sejong Daero Road, Jongno-gu, Seoul

  ▶ Cyber Crime Division, Supreme Prosecutors' Office

  Website : www.spo.go.kr

  Phone : 02-3480- 3573

  ▶ National Police Agency Cyber Safety Bureau

  Tel : (no area code) 182

  Homepage : http://cyberbureau.police.go.kr

• 12. Change of personal information processing policy ① This personal information processing policy will be applied from the effective date. If there are additions, deletions and corrections of the changes according to laws and policies, we will notify them through announcements 7 days before the implementation of the changes.